NON-EMERGENCY CALLS TO CENTRAL DISPATCH: (270) 444-8550

The Paducah-McCracken County Emergency Communication Center is the primary Public Safety Answering Point (PSAP), providing 911 emergency and non-emergency services to the 65,000 residents within the 251 square miles of McCracken County in Western Kentucky.

This Telecommunications Center receives calls via 911 and many non-emergency telephone numbers for Law Enforcement, Fire, Medical and Rescue services located in McCracken County. Calls of a medical nature are forwarded to Mercy Regional EMS Dispatch and monitored by a 911 call taker simultaneously to determine if additional services are needed for the medical call.

We are operational 24 hours a day, 7 days a week, 365 days a year with a yearly incoming call volume of over 164,000 combined telephone calls. The staff of 5 Command Staff members, 14 Telecommunicators and 2 Clerical Support members efficiently serve all of our member agencies and citizens in a professional and expeditious manner.

Our staff is highly-trained in all areas of emergency and non-emergency situations to be handled. Each Telecommunicator endures a rigorous 3 month in-house training program in addition to the attendance of the Commonwealth's mandated 1-month Telecommunicator's Academy at the Department of Criminal Justice Training in Richmond, Kentucky.